Q&A

We will answer the most frequently asked questions from our customers.

【Access / Parking】
Is there a parking lot?
Parking spaces at the hotel are limited and are on a first-come, first-served basis.(Not guaranteed during reservation or stay/Free of charg…Continue reading
【Hotel / Guest rooms】
I would like a non-smoking room...
All rooms in our hotel are non-smoking.If you want to smoke, you can rent an ashtray at the front desk, so please smoke on the veranda.
【Hotel / Guest rooms】
Can you see the sea from your room?
The rooms on the 2nd to 4th floors have a difficult sea view.
The 5th to 9th floors have an ocean view.
30 seconds walk to Sunset Beach! Fee…Continue reading
【Hotel facilities / Equipment】
What kind of rental equipment do you have?
kitchenware(Free)/rice cooker(¥500 during stay)
Baby crib,Bed guard.(Free)
*Advance reservations are required and quantities are limited.
【Hotel / Guest rooms】
Do you have room cleaning every day?
We want our guests to feel at home during their stay, so during that time we will not allow our staff to enter your room.
Therefore, we do n…Continue reading
【Hotel / Guest rooms】
What kind of in-room amenities are there?
Body soap/shampoo/conditioner/toothbrush set/razor/brush/face towel/bath towel
body towel
*Pajamas can be rented at the front desk.(Free)
【Others】
Can I send my luggage in advance?
Yes, it is possible to receive it and it is also possible to ship it.
However, in the case of dispatch, it is only cash on delivery.
In the …Continue reading
【Hotel facilities / Equipment】
Do you have sleepwear?
For sleepwear, please ask at the front desk if you wish.
I am giving it to you.Please inquire if you are interested.
【Hotel facilities / Equipment】
Do you have a coin laundry?
It is located in the elevator hall on the 5th, 7th and 9th floors.
Detergent is also provided.
【Hotel facilities / Equipment】
Can I use Wi-Fi?
Free Wi-Fi available in all rooms
【Hotel facilities / Equipment】
Can I eat in this facility?
I am sorry.The hotel does not have a restaurant facility.
There is a mini kitchen in the room, and there is an Aeon (supermarket) about 3 mi…Continue reading
【Hotel / Guest rooms】
Is there a safety box in the room?
I am sorry.There is no safety box prepared.
Please manage valuables by yourself.
【Information on surrounding area】
Is there a convenience store nearby?
LAWSON, FamilyMart, and 7-Eleven are within walking distance.
【Others】
Can you send a parcel delivery service?
Yes, it is possible to receive it and it is also possible to ship it.
However, in the case of dispatch, it is only cash on delivery.
In the …Continue reading
【Hotel / Guest rooms】
Can pets stay together?
I am sorry.Pets cannot be accommodated in the same accommodation.
【Information on surrounding area】
Is there an ATM nearby?
AEON Chatan Store (AEON Bank, Bank of The Ryukyus, The Bank of Okinawa, Kaiho Bank, Japan Post Bank, Koza Shinkin Bank)
Available.Located di…Continue reading
【Hotel facilities / Equipment】
Do you have an ice machine?
Located in the elevator hall on the 5th floor.(Free)
【Others】
Can I use a credit card?
The cards that can be used are "DC, Visa, MASTER".